Refund, Cancellation and Shipping Policy

Refund, Cancellation and Shipping Policy

Say Art Studio, C/O Sadhana Vishwakarma, Flat No. 71 A, Samvad Vihar Apartment, Ahinsa Khand-2, Indirapuram, Ghaziabad 201014, Uttar Pradesh, India. Phone/WhatsApp: +91-7982967825. Email: sales@sayartstudio.in.

Version: v1.0. Effective date: 12 October 2026.

1. Payment and Order Confirmation

Prices are in INR. Delivery is free within India unless stated otherwise on the Site. The payment options available are shown at checkout (for example UPI QR; for UPI, submit the UTR or a screenshot). Your order is confirmed only after we manually verify the payment. If we cannot verify it, we will contact you.

2. Cancellation

  • You may cancel an order, or edit the delivery address, only until payment is confirmed by us. Contact us at +91-7982967825 or sales@sayartstudio.in, or use your account.
  • If you cancel before confirmation, no charge applies, and any amount you have paid will be refunded to the original UPI account within 15 working days after verification.
  • After confirmation the order goes into preparation (many items are handmade) and cannot be cancelled or changed, except as stated in the returns section below.
  • We may cancel an order for stock unavailability, pricing error, unverifiable payment or suspected fraud, with a full refund of any amount paid.

3. Shipping

  • Delivery is free across serviceable locations in India.
  • Estimated delivery is 7-10 working days from payment confirmation, through third-party courier partners. This is an estimate and not a guarantee.
  • You will receive courier and tracking details (AWB) when available, by WhatsApp, call or email.
  • Please provide a complete address with PIN code and a reachable mobile number. If the parcel is undelivered because of a wrong address or non-availability, it may be returned to us; re-shipping may need your agreement on re-delivery arrangements.
  • Please check the parcel on delivery and tell us within 48 hours of delivery if it is damaged (with photos and the unboxing video). We recommend recording an unboxing video.

4. Handmade Products

Each item is handmade. Slight differences in colour, size, shape, finish and minor natural marks are normal and are not defects.

5. Returns and Refunds

Return policy: Non-returnable. Products are not returnable, exchangeable or refundable, except for a claim for an item damaged during transit, as set out below.

  • How to report damage: email sales@sayartstudio.in or WhatsApp +91-7982967825 within 48 hours of delivery, with your order number, clear photos of the damaged item and packaging, and the unboxing video. Claims reported after 48 hours, or without photos/unboxing video, cannot be accepted.
  • Courier investigation: we raise the damage claim with our courier partner. A refund is approved only if the item is confirmed damaged in transit and only after the courier partner’s investigation is complete.
  • Timeline: once approved, the refund is made to the original payment source (UPI account) within a maximum of 15 working days from the date you reported the damage.
  • No other refunds: no refund is given for change of mind, wrong selection, delay by the courier, or natural variations of handmade items (colour, size, shape, finish, bubbles or texture).

6. Refund Method and Timing

Approved refunds are made to the original payment source (UPI account) within a maximum of 15 working days from the date the damage was reported (for damage claims) or from cancellation (for cancelled orders). Bank delays are outside our control.

7. Contact and Grievances

Say Art Studio, address above; sales@sayartstudio.in; +91-7982967825. Complaints are acknowledged within 48 hours and resolved within one month, per the Consumer Protection (E-Commerce) Rules, 2020. Governing law: India; courts at Ghaziabad, Uttar Pradesh.

8. Changes

Say Art Studio may modify this policy at any time at its discretion. Changes are effective when posted on the Site.

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